Privacy Policy
Effective Date: January 1, 2020
Please Read Carefully Prior To Using This Website. Hello Hilo Hello Hilo Restaurant (“Hello Hilo,” “we,” or “us”) is committed to protecting the privacy and security of your Personal Information. We want to notify you about how we treat Personal Information that we receive in connection with our website www.hellohiloeats.com (the “Website”) or mobile application (the “App”).
Information We Collect Directly
In general, you can visit our website without telling us who you are or revealing any Personal Information about yourself. However, you should be aware that sections of this website that allow for the submission of Personal Information ("Registration Pages") contain a function for collecting various pieces of your Personal Information including, but not limited to, your name, address, email address, phone number, and information about your interests in and use of various products.
We may also collect Personal Information from you of third party recipients that you may designate to receive promotional items or other correspondence from us, limited to the third party's name, email address and home address, unless otherwise specified in the terms that apply to such promotion. When you submit third party information to us you are warranting to us that you have the third party's permission to such submission and use by us. We may combine the Personal Information we collect through this Website or the App with information collected through other means, such as through the mail. We only collect your Personal Information, or the Personal Information of applicable third parties, if you voluntarily submit the information to us for such purposes as registering for contests sponsored by Hello Hilo, identifying third parties that you designate to receive specified items from us, or requests for information on our company, promotions, or products. For your information, through certain technologies employed by this website, we also collect behavioral data, which may or may not be personally identifiable information about you depending on how we use such data. Where we associate behavioral data with you, we consider this Personal Information. For more details about this type of data collection, please refer to the section below on Cookies.
To protect your security and privacy, we require that you enter the Personal Information that we collect and that the information be current, although Hello Hilo disclaims any legal duty to verify the accuracy of any personal data that you provide to Hello Hilo. You are free to access the Personal Information we have on file by contacting our Customer Service department by email at hellohiloadmin@hellohiloeats.com. In addition, at any time you can request that we modify or delete your Personal Information by sending an email to us at hhcahellohiloadmin@hellohiloeats.com with the words "UPDATE MY INFORMATION" in the subject line. Please be aware that, to protect your security and privacy, Hello Hilo is permitted to take reasonable steps to verify your identity prior to making changes to your Personal Information. For your information, please note that it is our practice to monitor and in some cases record calls for staff training and quality assurance purposes.
Use of Cookies and Web Beacons
A "cookie" is a small amount of data containing non-personally identifiable information about you that is sent to your browser from a Web server and stored on your hard drive. We may use cookies to collect certain information about you, such as IP addresses (e.g., whether you are logged on from a .com, .gov, or .edu domain), domain names (the Internet address of a computer), and the type of computer and operating system being used. We may also use cookies to identify your computer when you revisit our website, to recall your authentication information, or to track statistical information related to navigation throughout this website. We may collect such information to improve operation of this website so as to enhance your experience while using it. Usage of a cookie is in no way linked to any Personal Information while on our website. Depending on the type of browser you are using, your browser may be set to alert you of cookies. You do not have to accept all cookies sent to you by this website; however, depending on the particular cookie you reject, you may not be able to use some of the features of this website. You can always set your browser to block or disable cookies.
We may also employ software technology known as "Web beacons" or "clear GIFs" that helps us keep track of what content on our website is effective. Web beacons are small graphics with a unique identifier that are used to track the online movements of Internet users. Web beacons are embedded in the Web pages you review, so they are not stored on your hard drive. The Web beacons we use do not track or collect any personally identifiable information about you and they are in no way linked to your personally identifiable information.
We may use third-party web analytics services on this Website or the App, such as Google Analytics. The information collected for this purpose (including your IP address, time of request, address of the web page that referred you to one of our Website, browser characteristics, operating system characteristics and other information collected by automated means) may be disclosed to or collected directly by these service providers and used subject to the terms of those services. By using this Website or the App, you consent to the processing of data about you by Google and other analytics providers in the manner and for the purposes set out above. For more information regarding Google Analytics please visit Google's website, and pages that describe Google Analytics, such as www.google.com/analytics/learn/privacy.html.
Mobile Application Tracking
When you are using our mobile application, we will also use the GPS and Bluetooth functionality on your mobile device to identify your location. This allows us to push relevant content to you via our mobile app based on your location.
Do Not Track Protocols
The major browsers have attempted to implement the draft “Do Not Track” (“DNT”) standard of the World Wide Web Consortium (“W3C”) in their latest releases. As this standard has not been finalized, the Website is not technologically compatible with DNT and so we do not recognize DNT settings.
How We Use the Information We Collect and To Whom We Disclose It
Hello Hilo reserves the right to compile, save, use within the scope of our activities, and analyze any and all data (contact and personal data, use history, etc.) that we collect from you through this Website and the App. We use your Personal Information for our internal purposes such as responding to your requests for information, contacting you, taking and fulfilling your orders, managing your Memberships, and conducting internal analyses such as surveys and market research. We also use your Personal Information to communicate with you, such as, for example, to provide you with newsletters or information relating to products that may be of interest to you.
Hello Hilo does not disclosing your Personal Information to non-affiliate third parties (other than service providers who perform services on our behalf) without a legal basis for doing so. However, as permitted by law, we may disclose the Personal Information you provide to us with companies we have hired to provide services for us. These companies – our vendors – are contractually bound to use Personal Information that we provide to them only to perform the services we have hired them to provide. We may also disclose your Personal Information in the event that the business of Hello Hilo is transferred to another entity by way of merger, sale of the company's assets, or otherwise, or if we are considering such a transaction. We may also disclose your Personal Information to the extent we believe it is necessary to comply with any court order, law, or legal process or in order to avoid injury to you, us or another individual or business or any of their property. If you consent to disclosing your Personal Information for commercial purposes, we may share your information with Hello Hilo-related entities and selected third parties so that they may provide you with or contact you regarding information and materials that may be of interest to you. Please refer to the section below on Opting In and Out.
From time to time, we may collect information about the use of this Website and the App, such as how many visitors visit a specific page on this website, how long they stay on that page and which hyperlinks, if any, they "click" on. We collect this information through the use of "cookies" and other tracking technologies, which are discussed in greater detail below in the section on Cookies. We collect this information to determine which areas of this website are most popular and to enhance this website for visitors. As with other aggregated data, we may disclose such data to our existing or potential business partners, affiliates, sponsors or other third parties, but this aggregate data will in no way personally identify you or any other visitors to this website.
We use the Personal Information of third party recipients that you designate to receive promotional items or other correspondence from us solely for the purposes of delivering such specified items that you request us to send.
We may also collect and group demographic and preferences information, responses to surveys and other Personal Information that we collect from you into an aggregate, non-personally identifiable form for disclosure to our existing or potential business partners, affiliates, sponsors or other third parties. However, please be assured that this aggregate data will in no way personally identify you or any other visitors to this Website or the App.
We may offer discounts, advertisements, marketing incentives, rewards and other offers and benefits to you if you sign up to receive promotional messages from Hello Hilo. When you sign up for our marketing programs, we typically ask you to provide your name and contact information (such as your email address and telephone number). Because or programs involve the collection of your personal information as well as offering of various benefits, our programs may be interpreted as providing you with a “financial incentive” under California law. To the extent we derive value from the collection of the personal information you provide to us, that value is directly related to the value of the benefits you obtain by opting into our marketing programs. You may withdraw from participating in our marketing programs at any time by using the opt-out link included in each e-mail or by contacting us at hellohiloadmin@hellohiloeats.com.
Opting in And Out
When you submit Personal Information to us through the Registration Pages on this website, you will be given an opportunity to opt in to receiving additional information from Hello Hilo, other King’s Hawaiian-related entities, and/or selected third parties at the time of submitting your Personal Information to us. If you opt in, you may be added to our list of users who will receive promotional and marketing communications from us, our partners, and/or other third parties. If you initially opt in to receiving such communications and you later decide that you no longer want to receive them, you may opt out of receiving promotional and marketing communications from us and/or our partners and other third parties by clicking here and following the instructions on the opt out form.
The third party recipients that you designate to receive promotional items or other correspondence from us may also opt out of receiving such items by clicking here and following the instructions on the opt out form.
Personalized Url Links
On occasion, we may personalize and customize websites for certain users. Invitations to visit these customized websites will generally be sent to you via an email containing a personalized URL, a notice on a registration page, or in response to you logging on to a certain portion of this website. If you are invited to visit one of these sites, you may find it customized with references to products and/or services that we believe may be of interest to you based on your previous interactions with Hello Hilo and on information you have provided to us. While you are visiting these websites, we may collect tracking or other non-personally identifiable information about your visit to better tailor the site to your interests. If you do not want your information to be collected in this way, please do not accept the invitation to visit these sites.
Children's Information and Coppa
We respect the privacy of children (i.e., those under the age of 13) as much as we do the privacy of other visitors to this website. We do not knowingly collect any Personal Information from anyone who we know to be under the age of 13. If you are under the age of 13, you should use our Website only with the involvement of a parent or guardian and should not submit any Personal Information to us. If a parent or guardian becomes aware that a child under the age of 13 has submitted Personal Information on our Web Site, please contact us and we will remove the Personal Information about the individual from our database.
Links to Other Sites
For your convenience, this website may from time to time include links to third-party sites whose information practices may be different than ours. Visitors should consult the other sites' privacy policies, as we have no control over information that is submitted to, or collected by, these third parties.
Security of Information and Disclosures
Hello Hilo uses reasonable security measures to safeguard information concerning, and submitted by, users like you. Despite the security measures employed by Hello Hilo, you should be aware that it is impossible to guarantee absolute security with respect to information sent through the Internet.
Hello Hilo will, to the extent possible, control your Personal Information, and, except as otherwise set forth in this Website or the App Privacy Policy, we will not disclose your Personal Information to third parties. Although we are committed to maintaining the confidentiality of your Personal Information, Hello Hilo may disclose your Personal Information if required to do so by law or in the good-faith belief that such action is necessary to: (a) conform to legal requirements or comply with legal process served on Hello Hilo; (b) protect and defend the rights or property of Hello Hilo; or (c) protect the personal safety of Hello Hilo personnel or members of the public in appropriate circumstances. In addition, if Hello Hilo and/or its assets (or a portion of its assets) are sold, assigned, transferred, or merged, or if Hello Hilo undergoes some other change including a change to its corporate form as part of a bankruptcy proceeding or otherwise, information may be transferred as part of that transaction or change..
Then fulfilling service requests initiated by you, we may share your Personal Information with certain third parties to fulfill the requests. We may also share such information with service providers that perform business functions for us. For example, Hello Hilo occasionally hires other companies to provide limited services on our behalf including, but not limited to: website hosting, survey management, and social media enablement; answering customer questions about products or services; consulting services; data modeling; printing; sending postal mail; and processing panel registrations. In such cases, Hello Hilo may share your Personal Information as needed.
Hello Hilo may share Personal Information with certain other companies in order to provide them an opportunity to offer products or services that may be of interest to you.
State Privacy Rights
Pursuant to certain state laws (for example, California Civil Code Section 1798.83) if you live in ta state with a specific privacy law, you may request certain information about the type of your Personal Information we share with third parties for direct marketing purposes and the identity of any such third party. Once per calendar year, residents of certain states may request this information by contacting us as set forth below.
Additionally, these states may provide their residents a number of rights as they relate to Personal Information. These are the “right to know”, the “right to delete”, and the “right to opt-out”.
Right to Know. You may request that Hello Hilo provide you the specific pieces of Personal Information Hello Hilo has about you; categories of Personal Information we have collected about you; categories of sources from which the Personal Information is collected; categories of Personal Information that Hello Hilo sold or disclosed for a business purpose about you; categories of third parties to whom the Personal Information was sold or disclosed for a business purpose; and the business or commercial purpose for collecting or selling Personal Information. Please note that much of the information you can make a request for is already contained in this Policy. Should you wish to exercise this right, please see the section below which explains how to do so. If you do not have an account with Hello Hilo, we may ask for some Personal Information in order to verify your identity and your rights to the data subject to your request.
Right to Delete. Some state law gives their residents a limited right to request deletion of their Personal Information. However, this right is limited by a number of exceptions. Fundamentally, if Hello Hilo has a permissible need to retain Personal Information, we are not under an obligation to delete such information, even when requested. Generally, we retain Personal Information so we may complete the transaction for which the Personal Information was collected, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between us and you; detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity; debug to identify and repair errors that impair existing intended functionality of our online properties; enable solely internal uses that are reasonably aligned with your expectations based on your relationship with Hello Hilo; comply with a legal obligation; or otherwise use your Personal Information, internally, in a lawful manner that is compatible with the context in which your provided the information. As such, we generally do not accept requests to delete Personal Information. However, we will respond to requests to remove Personal Information from some of our systems as a part of a request to close or otherwise disable a membership account. If you would like to request deletion of Personal Information, please see the section below which explains how to do so. If you do not have an account with Hello Hilo, we may ask for some Personal Information in order to verify your identity and your rights to the data subject to your request.
Right to Opt-Out. Hello Hilo does not sell your Personal Information to third parties for their own marketing purposes. However, if you would like to opt-out of marketing communications, please see the section above titled “Opting-In and Opting-Out”.
Designating an Authorized Agent. California law permits California residents to designate an agent to manage their rights under California law. If you would like to designate an agent to manage your privacy preferences, you may do so using the mechanisms noted below under “Exercising Privacy Rights”. Note that If you do not have an account with Hello Hilo, we may ask for some Personal Information in order to verify your identity and your rights to the data subject to your request. We will also need sufficient Personal Information about your authorized agent to be able to identify them. As part of this process, you must have permission from your authorized agent to disclose their Personal Information to us for the purpose of acting as your agent.
Non-discrimination. Hello Hilo will not discriminate against you because you exercised any your rights under this title, including, but not limited to: denying you access to goods or services; charging different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties; providing a different level or quality of goods or services; suggesting that you will receive a different price or rate for goods or services or a different level or quality of goods or services.
Exercising privacy rights. If you are a resident of a state which provides you these specific privacy rights and would like to exercise any of your rights you may do so by contacting us via the methods noted below. Please be aware that Hello Hilo will need to have sufficient information to be able to verify your identity and the rights you have in the data subject to your request.
Careers
Information about potential employment opportunities with Hello Hilo can be accessed from the career section of this Website or the App. A separate privacy policy governs information collected by Hello Hilo and its service providers (for example Hourly by AMS or Workday) related to potential employment matters.
Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time without prior notice. In the event that we update or modify this Privacy Policy, we will strive to post such updates or modifications on this website for a period of thirty (30) days following any such modifications, and the last date this Privacy Policy was updated will be indicated as the latest Effective Date at the top of this Privacy Policy. Therefore, you are advised to review this Privacy Policy occasionally, or at least every thirty (30) days. Your continued use of this Website or the App shall constitute your acceptance of the modified Privacy Policy.
Contacting Us
If you have any questions or concerns relating to this Privacy Policy, please contact us by email at hellohiloadmin@hellohiloeats.com.